Support
Welcome to the Colandi Group Support Page. We are here to assist you with any questions you may have about our services.
Contact Us
For immediate assistance, please use one of our dedicated support channels:
- Email: support@colandi.co.za
- WhatsApp: Send us a message at +27624016381.
Our team is available to help you with company formation, branding, digital marketing, cybersecurity, and strategic planning inquiries.
Frequently Asked Questions
Digital Marketing
Q: How can I make sure my emails don’t end up in the spam folders of my recipients?
A: Ensuring your emails reach your intended recipients is crucial for any marketing campaign. Here are some best practices to follow:
- Maintain a Clean Email List: Regularly remove inactive subscribers and invalid email addresses.1
- Use a Reputable Email Service Provider (ESP): Services like Mailchimp, Constant Contact, or Sendinblue have strong deliverability rates.
- Use a Clear “From” Name and Subject Line: Avoid using all caps, excessive exclamation points, or spammy keywords like “free,” “winner,” or “money.”
- Personalize Your Emails: Use the recipient’s name in the greeting.
- Include a Visible Unsubscribe Link: This is not only a legal requirement in many places but also a sign of a legitimate sender.
- Avoid Spam Trigger Words: Words like “guarantee,” “act now,” and “limited time offer” can flag your emails as spam.
- Send Emails with a Good Sender Reputation: Consistently sending high-quality content to an engaged audience helps build a good reputation with internet service providers (ISPs).
For more in-depth support on your digital marketing strategy, please contact us via email or WhatsApp.
Need Help with Other Services?
Company Formation:
- What are the steps to incorporate a new company?
- What documents do I need for company registration?
- How can The Colandi Group assist with a business plan?
Branding:
- How long does the branding process take?
- Can you help with logo design and brand guidelines?
- What is the difference between a brand and a logo?
Cybersecurity Risk Management:
- How do you assess my company’s cybersecurity risks?
- What is a phishing attack and how can I protect against it?
- Do you offer employee training for cybersecurity awareness?
Strategic Planning:
- What is a strategic plan and why does my business need one?
- How do you help us identify our business goals?
- Can you assist with market research for our strategic plan?
For answers to these and any other questions, please do not hesitate to contact our support team. We look forward to helping your business succeed.