Introduction
This Privacy Policy sets out how The Colandi Group (Pty) Ltd (hereinafter referred to as “The Colandi Group,” “we,” “us,” or “our”) handles your personal information when you use our website. We are committed to protecting your privacy and complying with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.
This policy describes how we collect, use, store, and disclose your personal information. By using our website, you agree to the terms of this Privacy Policy.
Information we collect
We may collect the following types of personal information from you:
- Contact Information: This includes your name, email address, phone number, and physical address, which you may provide when you fill out a contact form, subscribe to a newsletter, or otherwise communicate with us.
- Technical Data: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, and the pages you visit. This data is collected using cookies and other similar technologies.
- Usage Data: This includes information about how you use our website, such as the time and date of your visit, the duration of your visit, and the referring website.
How we use your information
We use the information we collect for the following purposes:
- To Respond to Your Enquiries: We use your contact information to respond to your questions, comments, or requests submitted through our contact forms.
- To Improve Our Website: We use technical and usage data to understand how people use our website, identify areas for improvement, and enhance the user experience.
- For Marketing and Communication: If you have opted in, we may use your contact information to send you newsletters, promotional materials, or other communications about our services. You can opt out of these communications at any time.
- For Legal Compliance: We may use your personal information to comply with our legal obligations, such as responding to a court order or other legal request.
Cookies
Our website uses cookies. Cookies are small text files that are placed on your device when you visit a website. They help us to:
- Remember your preferences.
- Analyze how you use our website.
- Provide you with a more personalized experience.
You can choose to disable cookies through your browser settings, but please note that some features of our website may not function correctly if you do so.
Sharing your information
We will not sell, rent, or lease your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business, such as website hosting providers or email marketing services. These third parties are contractually obligated to keep your information confidential and secure.
We may also disclose your personal information if required by law or in good faith belief that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.
Data security
We are committed to protecting the security of your personal information. We have implemented reasonable technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your rights
Under POPIA, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct or update any inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information, subject to any legal obligations we may have to retain it.
- Object: Object to the processing of your personal information in certain circumstances.
- Withdraw Consent: Withdraw your consent to the processing of your personal information at any time.
Changes to this privacy policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of the website after any changes are made will constitute your acceptance of those changes.
Contact information
If you have any questions or concerns about this Privacy Policy or would like to exercise your rights, please contact us via the contact details provided on our website.